Refund policy

We will check the products before shipment to make sure you receiving the parcel with great expectation! There may be a slight color difference & measurement tolerance due to the light & hand measuring! 

RETURNS 

We offer a 30 day return policy, which means you have 30 days after receiving your item to decide on keeping your long awaited items or request a return. 

NOTE: We will not accept returns after 30 days from the delivery date. 

Returned items must be unused / washed, stain-free (including makeup), pet-free, and odor-free (including perfumes) and it must be in its original packaging. 

If the item you want to return meet the requirements mentioned above, please contact our customer care team through (return@vanissagavanni.com); indicating your order details and we will provide you with the instructions to process the return.

Please endeavour to keep your proof of postage and be on the look out for an email from our returns team where we will keep you updated on the process of your return.

  1. Re-package your item(s) along with a note stating your order number, name and address.

  2. Email us and tell us why you want to return your order

  3. Print your postage label and stick it on your package.

  4. Take it to your local post office.

Unfortunately there will always be human error in every aspect of life so for this acknowledgement, Please inspect your order upon reception and contact us within 24 hours and if the item is defective, damaged or if you receive the wrong item, our only responsibility is to replace the item with a new/correct one. Please contact us at info@vanissagavanni.com so that we can evaluate the issue and make it right. 

Note: If you don't provide evidence of the defects or damaged items Within the specified period of time, you will not receive a new shipment of the product or gift voucher. 

Once the order has been placed, it cannot be canceled or modified AFTER 20 MINUTES as we begin to process it immediately so you can receive your item on time. For more questions contact us and include your order number. 

EXCHANGE 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EXCEPTIONS / NON-RETURNABLE ITEMS 

The right to return or exchange a product does not apply to goods with broken seals / without tags.

 Unfortunately the right to return or exchange a product does not apply to certain items due to health or hygiene reasons!

 

1. Both worn and unworn earrings and nose rings are final sale and cannot be accepted for returns or exchanges.

2. We hope you understand that we can not accept any engraved or personalised product with initials or personalised items in any form.

3. We can not refund payment for gift cards.

4. We can not accept returns on sale items 

Please contact us if you have questions or concerns about your specific item. 

 RETURN SHIPPING EXPENSES or COST 

1. If the return is caused by the costumer such as choosing the wrong size or because you saw something more appealing to you, you should be responsible for the shipping fee. The specific fee should be based on the express company you choose. In order to avoid this, please follow the product size chart and details carefully to choose the right size for you. If a package is returned to our warehouse for destruction due to incorrect address or unclaimed, our only responsibility is to resend the package. The buyer will be responsible for the shipping cost.
2. If the items you received are damaged or not correct, our costumer is not required to bear any shipping fee. Return and reshipping cost will be on us. 

REFUND 

  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. 

     if not approved, you will have to bear the shipping cost for the product to be resent back to you. 

     

    If approved, you’ll be automatically refunded on your original payment method. 

   Please remember it can take some time for your bank or credit card company to process and post the refund too.

For any additional information we are at your disposal.

Please If you are not entirely satisfied with your order, contact us and our professional team shall do their best to make things right because you are the reason why we are in business therefore your happiness is our priority.

Jewellery is a symbol of beauty and expression of love. Wearing one or gifting it endorses you as an ambassador of what it represent. For this reason, We aim to become a more sustainable brand as we're working hard behind the scenes to build this into all that we do.

If you have any questions or enquiries, you can email us at info@Vanissagavanni.com or

You can send us a message on Instagram via @vanissagavanni 

 Please allow between 24-48 hours to receive an answer because we are a small team and may not always be able to answer you immediate. We appreciate your patience and will do our best to get back to you ASAP.