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Vanissa Gavanni necklace collection

FAQs

Frequently Asked Questions on our store.


Do you offer Free Shipping ?
Yes we do! your items will be qualify for free shipment if you buy up to $99 and above

How can i track my order?
You will receive a tracking information to track your order till it gets delivered to you. All you need do is;

Create an account by signing up in case you don't already have
Fill in your details like email and phone number to enable us send you a tracking code.


Do You Ship Internationally?
Yes we do ship internationally as we strive to make our customers all over the world happy.



What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you must contact us first.

  1. write your details
  2. Your order number and
  3. why you are requesting a return

 

What about shipping cost?
Shipping rate is calculated base on your geographical location but we offer free shipping for order above 150£

Taxes in your country is your responsible so we are not responsible for any custom charges and taxes that maybe applied to your order!

Where do you ship from?
We ship from our warehouses in

  • The United states
  • Italy
  • United Kingdom and
  • From our partner warehouses in Asia

For these reasons, your Items may arrive separately so do not panic, your product is on the way and you can track to see where they are.

 

How do I place an Order?
Once you see the things you love, all you need do is add the items to your Cart, then click the “Check Out button on the Shopping Bag page and from there, you will be guided through the check out process.

How safe is my personal information?
Your privacy is of most important to us for we pride in sincerity and uprightness. Our website uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.



Which payment method do you accept?
We accept credit cards, debit cards, PayPal and bank transfer (via PayPal).

Can i cancel my order?
Unfortunately! You can not cancel an order after placement because we begin to process your order immediately so it can get to you as soon as possible. You can still Send us an email letting us know the reason why you wish to cancel your order perhaps we might be able to help.

 Sustainability

At Vanissa Gavanni, we are committed to sustainability and ethical practices in everything we do. When it comes to our gold plated sterling silver jewelry, we promise to:

  1. Use recycled materials whenever possible: We source our sterling silver from recycled sources, reducing the demand for newly mined silver and minimizing our environmental impact.

  2. Use eco-friendly plating methods: We use a state-of-the-art plating process that is free from harmful chemicals and is as eco-friendly as possible.

  3. Choose sustainable packaging: We use packaging materials that are either biodegradable, recyclable, or made from recycled materials to reduce waste and minimize our impact on the environment.

  4. Support ethical practices: We work only with suppliers who share our commitment to ethical and sustainable practices, ensuring that the people who make our jewelry are treated fairly and with respect.

  5. Encourage responsible consumption: We believe in promoting responsible consumption by creating pieces that are designed to last and can be worn for years to come, rather than disposable fashion that contributes to fast fashion and waste.

We are dedicated to making a positive impact on the world and are committed to continuously improving our sustainability practices.

Gift Guide

 Let your loved ones know how much you think about them by adding some sparkling flavour to the sweet feelings of love in the air with Vanissa Gavanni E-Gift card. Hand over to that special being the freedom to choose from varieties of our adorable jewellery accessories.

 
Make the experience a wao shopping one as they explore the super and beautiful jewelry collections from engraved lockets, pendants, necklaces, anklets and bracelets; this is a sure win when you let them choose with our Virtual e-Gift Card.
The benefit of gift voucher, When you love to Shop for someone else but not sure what to give them, you can't be wrong taking the wise decision by giving them the gift of choice with VG gift card.
Gift card at Vanissa Gavanni jewellery and fashion accessories
We delivered Gift cards by email only because we are playing our part in contributing to climate change so that yours and our future generations can have a better and healthier planet to live in. 
The email will contains instructions on how to redeem them. There is no additional cost to our gift cards. Don't waste time thinking of what they might want, save yourself that headache and send them a gift card now. 

Jewellery maintenance

Despite the fact that our jewelleries are of good quality and can resist water, sweat and any cosmetic products, it is still our responsibility to tell you how to keep for much longer time without losing its colour or fading with time. 
Truth be told! Nothing on earth last forever.
Just like every other things, jewelleries need to be looked after so as to maintain the product's durability and stay beautiful. Below are few tips!
CLEANING 
1. Gently clean the pendant and the chain with a soft cloth after taking it off or before putting it on. We even provide a Nominal Microfiber Pouch with most jewelry pieces in every order! Doing this helps prevent any dust accumulating on the pendant chain, and will keep its shine at its brightest! As stated above, this jewelry is permissible to go into water, so if it needs a little more cleaning than just a cloth, feel free to wipe it down with a moderate amount of warm water and dry properly afterwards!
     CHEMICALS
2. Avoid sweat, perfume, chlorine, lotions, and oil. Though our necklaces maybe rust-and-tarnish-free, you must be aware that some of these chemicals can cause a gold-plated piece to lose some of its color and brightness, you can wear the jewelry after spraying your favorite perfume or applying your lotion, and take it off before any physical exercise or the pool to make sure it lasts a long as possible! 
 
   STORAGE 
3. Store all your jewelry in its own box or in the soft microfiber Pouch. keeps away to avoid it from scratching against other objects, and any potential accidents. keeping your jewelry away in a safe place when it's not in use is a smart idea. 
Lock the clasp together when not in use. Keeping the chain locked together, as if it is being worn, will help the chain avoid potential tangles which could damage the chain. Lock the clasp together when you store your jewelry away.
 The Vanissa Gavanni's team sincerely hope you love every piece of your jewelry with all your heart, take your jewelry off when going to bed because with all the movement that takes place while sleeping, jewelry like necklaces and bracelets can get tangled together and accidentally damage the chain or scratch the pendant. 
We are in the habit of gifting from time to time because our customers are the reason we are in business so we recommend that you sign up to our newsletter and get 15% off on your next order then you can receive occasional promotions, discount and special offers that are exclusively reserved for our registered VIPs.
NOTE: We recommend you follow us on Instagram and Facebook because that is where we announce our giveaways and periodical hug promotions. 
Jewellery is a symbol of beauty and expression of love. Wearing one or gifting it endorses you as an ambassador of what it represent. For this reason, We aim to become a more sustainable brand as we're working hard behind the scenes to build this into all that we do.
If you have any questions or enquiries, you can email us at info@Vanissagavanni.com or
You can send us a message on Instagram via @vanissagavanni 
 Please allow between 24-48 hours to receive an answer because we are a small team and may not always be able to answer you immediate. We appreciate your patience and will do our best to get back to you ASAP.

Refund and return

Affiliate Program

The Vanissa Gavanni Affiliate Program is a partnership opportunity for individuals and businesses to promote our exquisite jewellery collection and earn a commission on every sale they drive to our website. We value your support and creativity, and we want to reward you for helping us grow.

Why Join Our Affiliate Program?

  1. Earn Commissions: Receive a generous commission on every sale referred through your unique affiliate link or code.

  2. Stunning Jewellery Collection: Gain access to our diverse and beautiful jewellery collection to promote to your audience.

  3. Exclusive Discounts: Enjoy exclusive discounts on our jewelry to enhance your content and promote our products more effectively.

  4. Performance Tracking: Use our affiliate dashboard to monitor your performance, track commissions, and optimize your promotional strategies.

How It Works:

  1. Join Our Program: Sign up for the Vanissa Gavanni Affiliate Program through our affiliate platform.

  2. Receive Your Unique Affiliate Link: Upon approval, you'll receive a unique affiliate link or code that tracks the traffic and sales you generate.

  3. Promote Our Jewellery: Create content, share your unique affiliate link, and encourage your audience to explore our jewellery collection.

  4. Earn Commissions: You'll earn a commission on each sale made through your affiliate link or code.

Terms and Conditions:

  • Commissions are paid on successful sales referred through your affiliate link or code.
  • Playouts are made on a monthly basis.
  • You must adhere to our brand guidelines and ethical promotional practices.
  • You have access to our exclusive jewellery discounts for content creation.
  • Outstanding affiliates may have the opportunity to be featured on our platforms.

Join Our Affiliate Program Today:

Ready to become a part of our affiliate community? Join the Vanissa Gavanni Affiliate Program and start earning commissions while showcasing our exquisite jewellery collection to your audience. We're excited to collaborate with you and celebrate beauty, style, and individuality together.

Sign up for the Vanissa Gavanni Affiliate Program

Giveaway

Warranty

Our mission is to provide accessible luxury to all by offering high-quality jewelry without the typical retail markup.

When you’re happy, we’re happy. Our customers are the backbone of our business. We welcome any questions, comments and experience at all times.

We believe in the beauty of simplicity. Made for everyday wear.

Our designs are timeless and complement any style without overpowering it.

In honesty, we hate jewelries that fades or tarnish that is why we cover every single piece of jewelry with our long term Warranty which covers color fading, tarnishing, and defects. 
We provide 24 months Warranty Period for Sterling Silver & Diamond Jewellery right from the date of purchase. For bags and other accessories, the warranty is 12 months.
If anything happen to your product within the warranty period, we will pay to fix it or replace at zero cost from you.
Within this warranty period, if the item is proven to be defective in material or manufacturing under normal use, we take the responsibility to provide a like for like replacement, at no charge- If your model is no longer available or out of stock, an alternative of equal value or similar style will be provided.
Any replacement item will be covered under a new warranty period from the date of issue.
Please contact us in the first instance to determine the problem so we can discuss the most appropriate solution. Please note, the warranty period is void if a valid proof of purchase is not provided.
 
Right from the start, we figured out that the only way to make you trust us without doubt and with credibility, is to do that which we declare to be and that is why we are putting in our all in building a more sustainable and reputable brand, we've taken pride in our long term Warranty and have become known for our comprehensive policies.
  • What can i do if my jewelry seems to be fading or tarnishing?
 
 This happen In rare cases, however if you've noticed some fading or tarnishing on your jewelry piece, please reach out to us at support@Vanissagavanni.com so that we can take care of you. Please Be sure to include the following details:
 
  • Your order number
  • A clear photo of your piece, closely focused on the faded spot.
  • Your current shipping address
  • The name/color/details of your item, in case we are unable to discern the item from the photo.
 
How should I take care of my jewelry?
 
While we proudly claim a long term Warranty on all of our products, we still believe that jewelry needs to be truly taken care of so that it can maintain its good looks! Here are five tips to keep your jewelry shining:
 
    CLEANING 
1. Gently clean the pendant and the chain with a soft cloth after taking it off or before putting it on. We even provide a Nominal Microfiber Pouch with most jewelry pieces in every order! Doing this helps prevent any dust accumulating on the pendant chain, and will keep its shine at its brightest! As stated above, this jewelry is permissible to go into water, so if it needs a little more cleaning than just a cloth, feel free to wipe it down with a moderate amount of warm water and dry properly afterwards!
     
CHEMICALS
2. Avoid sweat, perfume, chlorine, lotions, and oil. Though our necklaces maybe rust-and-tarnish-free, you must be aware that some of these chemicals can cause a gold-plated piece to lose some of its color and brightness, you can wear the jewelry after spraying your favorite perfume or applying your lotion, and take it off before any physical exercise or the pool to make sure it lasts as long as possible! 
 
   STORAGE 
3. Store all your jewelry in its own box or in the soft microfiber Pouch. keeps away to avoid it from scratching against other objects, and any potential accidents. keeping your jewelry away in a safe place when it's not in use is a smart idea. 
Lock the clasp together when not in use. Keeping the chain locked together, as if it is being worn, will help the chain avoid potential tangles which could damage the chain. Lock the clasp together when you store your jewelry away.
 The Vanissa Gavanni's team sincerely hope you love every piece of your jewelry with all your heart, take your jewelry off when going to bed because with all the movement that takes place while sleeping, jewelry like necklaces and bracelets can get tangled together and accidentally damage the chain or scratch the pendant. 

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